Garlic Breath and Service with a Threat?!

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23 Responses to “Garlic Breath and Service with a Threat?!”

  • Haha, you need to share that aussie filter with me… I’ll know what to do with it.

    And yup, good stuff in this one Cassie. Give astonishing service/experience/whatever out, get astonishing reviews back! It seems some people will never understand this concept, unfortunately… Oh well! We do! :)

    Garrett

    PS I love garlic too, lol.

  • Mick McCrory says:

    Hey Cassie, this post reminded me that going above and beyond is what will separate the leaders from the average. The accent was Great!

    Mick McCrory

  • John Stone says:

    Cassie,
    As a restaurant owner I understand “above and beyond” service. Each customer is so important with any business. Trying to get the employees to understand that the customer is the one giving them a paycheck, not me, can be a little frustrating. I know exactly how the owner of the Garlic Clove felt that night. Great post!

    John
    Numis Network

  • Zack Covell says:

    I love Garlic too Cassie! Luv it! btw…I have also been around the restaurant industry for 1 year in a nice quaint place and we did the same thing…someone comes in at close we will treat them still.

    I didn’t like that as an employee/waitor, but as a line cook it was fine.

    Thanks for your inspiration and thoughts…LOL on the accent too!

    btw…you’re right under Randy Gage on Google for some keywords you used, nice work…I’m watching all of our group grow in knowledge and applying it so fast! Kudos to you Cassie!

  • Bert says:

    Hey Cassie,

    Your right going above and beyond is one of things that sets ourselves apart from the crowd.

    Another benefit to being and online entrepreneur is that we can eat all the garlic we want and not offend anyone:)

    ~Bert

  • carlos says:

    Cassie,

    LOL thanks for great Monday Laugh..

  • Hi Casie;
    First, I want to say I love your videos!
    Sometimes people will not get it and they just don’t care since is not their biz. I think a lot of biz owners go through that a lot, especially places where they have to serve customers. I bet they constantly have to remind their employees that customer service is PRIORITY.

    Great video :)

  • Cassie,

    Sorry cassie, but as much as I love Garlic myself, thank goodness we don’t have “smell-o-vision” yet!

    Your story though reminds me of many of the restaurants we’ve visited, and the time’s we come away with a glowing recommendation because of the customer service we’ve received.

    It speaks volumes of how we should also “over give” our customers and team members.

    Great reminder,

    Linus Ruzicka

    • cassiestrom says:

      Oh My Goodness Linus …. we had our leftovers in the car afterwards and when we got out from the movie…..
      My Car was a Garlic Bonanza….. I swear I could smell it even people we opened the doors! haha

  • Attraction Marketing superstar. Your videos NEVER fail to get me interested. As always a great message. And You get so many views cause the titles are sooo eye catching.

    Good Stuff

    Jeff Mitchell

  • Jerry Burke says:

    Another ENTERTAINING video, Cassie. Wonderful. It gets Jerry’s seal of approval.

  • Great job yet again. I just love your accent!!!!
    Peace…
    Kathy
    Kathy Sammons Dot Com

  • Yo Le says:

    iCassie,

    I worked in an Italian Restaurant for 12 years so I had to deal with that smell. (Good thing I like Garlic)

    Most people have an employee mindset and therefore only think of themselves.

    I remember when I was serving and we’d get a last min customer…I HATED it to be honest with you however it was always my last shot to finish the night off with the bang so I’d go out of my way to make sure they had a Great experience! (So I’d get a good tip of course ;)

    - Yo

  • Bill Palte says:

    Hey Cassie,
    Great Message (as usual). This should be required watching for EVERYONE…not JUST business owners. If you screw up the customer service, you are out of business.

    In a previous “life”, I spent 4 years in a fast food business. The owners position was simple “the customer is not always right…but he is ALWAYS the customer, without whom you don’t get paid.” A business owner that makes a personal visit to you to relay his message reinforces the message to his staff and gains a life long customer.

    As a suggestion, you should try a “Robin Williams” type video with your range of voice effects. I suspect you get be “viral” quickly.

    Keep doing what you are doing and I will keep coming back.

    To Your Continued Success
    Bill

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